CUSTOMER CARE

PAYMENT + TAX

Discover, MasterCard, Visa and American Express payments are currently accepted. I am not required to charge sales tax for any orders placed outside of the state of Illinois. A sales tax of 10.25% will be applied to all orders from Illinois. 


TURNAROUND TIME

All orders ship within 1-3 business days. A confirmation email with tracking information will be provided when your order ships. Please notify me of any time-sensitive orders and I will do my best to accommodate your request. 


SHIPPING 

All orders are shipped from my studio in Chicago via USPS. Please ensure that the shipping address provided is correct to allow for prompt delivery of your items. While I cannot be held responsible for packages that are lost or not delivered due to incorrectly entered addresses, I will do my best to correct any mix-ups. If a package is returned to me, I will either issue a refund or reship to the correct address at your expense. In addition, Evermore Paper Co. is not responsible for any carrier delays.


INTERNATIONAL SHIPPING

I am currently in the process of adding international shipping options. If your country is not currently listed as an option, please email me at info@evermorepaperco.com and I will add it to the list. 


RETURNS

I strive to provide high-quality products and hope that you will love your purchase from Evermore Paper Co. If for any reason you are unsatisfied, unused and unopened items may be returned for a full refund within 14 days of receipt. Please note that the original shipping charges are non-refundable and that you will be responsible for shipping the items back to me. Once the items are received and your return is approved, the cost of the merchandise will be credited back to your credit card. Please note all sale items and custom work cannot be returned. Prior to making a return, please send an email to info@evermorepaperco.com with your order number and a brief explanation for the return. I kindly ask that you report any items damaged in shipment immediately. 


PRIVACY

I respect the privacy of my customers. Your information will be used to fulfill orders only and will never be shared with third parties. 


CUSTOM WORK 

Please contact me at info@evermorepaperco.com if you'd like to customize an existing product or create something new altogether. I offer custom invite suites, paper art installations, hand-lettering and branding services. All custom orders are produced on a first-come, first-serve basis and are accepted based on schedule availability.


 

QUESTIONS?

If you have additional questions, please contact me at info@evermorepaperco.com or complete the form here.